Monday, July 28, 2008
Webinar Galore - 2 SPM Webinars Tomorrow
Callidus 7/29 @ 9A CST - Best Practices from Accenture - Align producer and advisor behavior, maximize mindshare - and effectively manage compensation
https://callidussoftware.webex.com/callidussoftware/onstage/g.php?d=570992696&t=a
Learn about insurance industry best practices from Jon Walheim - Accenture Partner - North America Insurance Marketing, Sales, and Service Lead. You’ll learn about key trends in the insurance industry, challenges that organizations are facing, and what insurance leaders are doing to gain competitive advantage.
Xactly 7/29 @ noon CST - The Business Case for On-Demand Sales Performance Management Analytics
https://www1.gotomeeting.com/register/415893690
In this Webinar, Xactly’s Karen Steele and THINKStrategies’ Jeff Kaplan will discuss how post-sales analytics can provide new and strategic insight into an organization’s selling patterns, commission spend, product performance, sales rep and team performance, and sales plan effectiveness. They will examine how post-sales data – traditionally scattered across a variety of disparate systems including ERP, HR, and Payroll – can be now be integrated and analyzed with an eye towards enhancing business strategies, changing sales rep behaviors, and super-charging sales organizations.
Thursday, July 24, 2008
New web forum for the EIM Community - Get your Answers Now!
Today I came across a web forum called "Ask Jon!" by OpenSymmetry. It's a great knowledge exchange platform where anyone can submit questions and answers.Most posts are currently related to Callidus TrueComp, but there are new categories to discuss solutions by many other SPM vendors such as nGenera, Oracle, Practique & Merced, Sungard, Varicent, Xactly, etc.
Such forums are only as good as the content being posted, so I encourage everyone to visit and contribute in making this forum a one-stop shop for Sales Performance related information.
Of course my blog is still THE number one source of SPM information, but I may not [always] be able to answer all your questions, about every product on the market.
Don't wait, go have a look and sign-up.
Friday, July 11, 2008
Incentive Compensation Industry News
- Subscription and support revenues for the second quarter are expected to be approximately $10.0 million, an increase of 68% over the second quarter of 2007.
- Callidus On-Demand (subscription) gross margins for the second quarter are expected to be within the range of 45 to 50%, up from 22% in Q1 2008.
WageWorks Selects Centive Compel(R) to Automate Sales Compensation Management
Centive, the leader in on-demandsolutions for sales compensation and sales performance management, todayannounced that WageWorks, the leading provider of tax-advantaged benefitsprograms, has selected Centive Compel to automate sales compensation and drivesales performance. Here is another related article.
Xactly Named World's Best New Company by 2008 International Business Awards(SM)
Xactly Corporation took home theprestigious International Stevie(R) Award in The 2008 International BusinessAwards.
Monday, June 16, 2008
Incentive Compensation News
Thanks HR Wench :-)
Merced Systems, Inc. Acquires Practique Associates Europe’s Leading Sales Performance Management Vendor
Merced Systems, the leader in Sales and Service Performance Management software, today announced that it has acquired Practique Associates, a privately held, UK-based company, and European market leader in Incentive Compensation Management (ICM) solutions. Practique Associates will operate in Europe as a wholly owned subsidiary of Merced Systems, allowing the company to continue its impressive track record of growth and profitability.
Callidus Software Ranks 4th on CIOZone's "Surging 60" List of Fastest-Growing Software Companies
Sales Performance Management Leader Ranks Among Top Five on Prestigious List of "20 Fastest-Growing Small Software Companies"
Xactly Appoints William J. Sudlow as Senior Vice President of Engineering
Formerly withIntuit Inc., Sudlow will be responsible for all product development,engineering and quality-assurance activities as Xactly scales its product-development efforts to deliver the market's broadest portfolio of salesperformance management applications.
SuccessFactors Announces Support for Global Organizations With Simultaneous Product Updates Across 22 Languages
SuccessFactors, Inc. (NASDAQ:SFSF), the global leader in on-demand performance and talent management solutions, today announced that it has made available a number of international enhancements to support simultaneous product updates of its monthly releases in 22 languages.
Success Factors to sell 7.5M shares
SuccessFactors Inc. said Tuesday it plans an offering of about 7.5 million shares of its common stock.
Friday, May 30, 2008
Xactly Incent 4.0 - Effective Dating and Other New Features
Enterprise Incentive Management News
Xactly Wins Coveted 2008 CODiE Award
Sales performance management leader takes home software industry's top honor for best financial software solution
XACTLY NAMED TOP FINALIST FOR 2008 AMERICAN BUSINESS AWARDS(SM)
Leading on-demand sales performance management vendor chosen from among 2,600 entries for prestigious Stevie® Awards
Callidus
Sierra Atlantic Partners With Callidus Software to Advance Software-as-a-Service (SaaS) Delivery
Provides Global Delivery Model to Achieve Sales Performance Management Growth
Centive
Centive Named to JMP Securities' Hot 100 Software Companies
"We are pleased to be honored with inclusion in the Hot 100 report by JMPSecurities," said Michael Torto, president and CEO, Centive.
Centive Named as Finalist in 2008 American Business Awards
On-Demand Sales Compensation Management Leader Recognized for Providing Exceptional Customer Service
Saturday, May 17, 2008
ICM News This Week
On-Demand Sales Compensation Management Leader Recognized for Providing Exceptional Customer Service
Xactly Analytics: Look at Sales Compensation On-Demand
Xactly, a sales performance management company, recently released Xactly Analytics, an on-demand application designed to provide analysis, metrics, ad-hoc reports and dashboards based on aggregated post-sales data.
Skin in the Game
Centive smoothes away the calluses for a dermatology-product vendor. Thanks to implementing Centive Compel, Obagi Medical:
- increased net sales by 32 percent;
- increased operating income by 56 percent;
- increased net income by 149 percent; and
- added 200 new active physician accounts, an 18 percent increase.
Saturday, May 10, 2008
In the News this Week...
ForceLogix, the leading provider of sales performance management optimization solutions, has released a best in class sales coaching module designed to support all sales methodologies worldwide.
Callidus Software Inc (NASDAQ:CALD) to Present at Wedbush Morgan Securities Management Access Conference for Micro-Small-Mid-Cap Companies
Callidus Software Inc (NASDAQ:CALD) will present at the Wedbush Morgan Securities Management Access Conference for Micro-Small-Mid-Cap Companies on Wednesday, May 21 at 12:00 pm. Interested parties may access the presentation by registering for the event at wsw.com/webcast/wedbush6/register.aspx.
Xactly Wins 2008 CRM Excellence Award
Xactly Corporation, the leader in on-demand sales performance management, today announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions(R) magazine has named Xactly's flagship application, Xactly Incent, a recipient of the 2008 CRM Excellence Award.
Dreamforce Europe: Benioff, Cloudy CIOs and sophisticated Europeans
Salesforce.com's inaugural European user summit landed in London this week. It was an important gig for the software as a service firm and attracted over 2,000 attendees. So how did it fare?
Upcoming Webinar:
Ventana Research: Sales Performance Management: Improving the Performance of Sales Organizations to Maximize Strategic Value
Here are some key questions that will be addressed in the research:
• What helps organizations improve maturity of their sales organizations and processes.
• Where organizations are investing into information and metrics to improve sales performance.
• Why the reliance on spreadsheets in 47% of companies are a problem and 51% rank scattered information as top impediment to improving sales performance.
• What are the top systems that are required to integrate with sales compensation and operations.
• What is the role of finance and executives for adopting sales performance management.
New Blog:
The Management Curve - How Technilogy is Changing the Way Sales is Managed
The Management Curve is a blog by Paul McCord about technology and the change it is currently and will continue to bring about in how salespeople and the sales function are managed.
Friday, May 2, 2008
In the News this Week...
In the News this Week:
Xactly Corporation Secures $30 Million to Cement Leadership Position in Sales Performance Management
Varicent Reduces Costs of Managing and Maintaining Sales Performance Management and Incentive Compensation Management With Latest Release of Varicent SPM
Upcoming Events:
Common Pitfalls in Sales Compensation Plan Design (by Makana Solutions)
Monday, April 28, 2008
Xactly On-Demand Analytics
Xactly Analytics is a new application from Xactly which delivers strong data mining and analytics capabilities, which are easy to leverage by business users and are available through dashboards and reports. It is currently in Beta release and is scheduled for general availability in June 2008.
[Disclaimer: I have not seen Xactly Analytics in action yet and will provide more information when I can]
Xactly Changes the Game in Sales Performance Visibility With On-Demand Analytics
Xactly Analytics stands out as market's first on-demand application enabling visibility into reliable post-sales data to better measure and maximize sales performance.
Xactly Analytics is a fully on-demand, Web-based application delivering a complete range of data exploration and analysis capabilities that would ordinarily require significant time and IT resources to develop. Xactly Analytics provides unified, authoritative views of key sales performance management metrics, including sales incentive analysis, product performance analysis, and sales performance analysis by sales team, product or region. It includes automated data-workflow processes that transform and aggregate business data brought together by Xactly Incent to provide executives, sales managers and finance managers with better visibility into incentive spend that has not previously been possible with traditional Incentive Compensation Management (ICM) products.
Monday, March 10, 2008
Xactly's Perspective on Recession and Sales Performance Management

Hello Julien,
I hope this message finds you well. With recession alarm bells going off all over the world, it got me to thinking about the effects it might have on my company and the overall software industry. And an interesting point struck me…Software-as-a-Service (SaaS) wasn’t an option during the last recession. So, why does that matter?SaaS has established a strong track record over the past several years, proving its value in cutting costs and increasing flexibility. And what’s valuable in the best of times can prove priceless in the worst of times.
You know the litany. In contrast to on-premise enterprise software, SaaS means no upfront hardware and software costs, no worrying about costly ongoing software maintenance, and no vendor lock-in. Instead of being tied to an expensive software infrastructure, you’re free to quickly implement changes. And if a SaaS vendor doesn’t perform, you’re free to immediately choose one that will and be up and running in a matter of weeks. Believe me, savvy SaaS vendors know this! Subscriber retention is one of our key success metrics, along with speedy initial implementation and the ability to quickly deliver new functionality.
So, while SaaS delivers lower costs and enhanced flexibility, where does that leave employee and business productivity? Obviously, not all software applications—SaaS or on-premise—deliver equal boosts to productivity, at least not of the kind that directly impacts the bottom line.
Yet some categories excel in their ability to do so, including Sales Performance Management (SPM) applications. In a recession, businesses need to invest in getting the most profit possible out of their front-line employees. SPM applications do this by helping align sales behaviors to corporate objectives, focusing reps on the most strategic sales, maximizing agility in the face of market change, and providing visibility into key sales-success drivers. The last recession was a boom time for early-generation SPM applications—and that was even before the advent of SaaS. Today, thanks to the SaaS model, the SPM arena is expanding in scope like never before, and SPM functionality such as on-demand sales compensation management is finally affordable to companies of any size.
In short, SaaS plus SPM delivers a double whammy in the face of recession: SaaS economic value combined with SPM strategic business value. It just makes good business sense, whether you are managing in a recession or in a vibrant, high-growth economy.
If you’re interested in discussing this topic further, please let me know.
Cheers,
Chris
Christopher W. CabreraFounder & CEO
Xactly Corporation
35 S. Market Street
San Jose, CA 95113
Tuesday, February 19, 2008
ICM World This Week
Centive expanded their executive team with two new executives; Lisa Mastrangelo will be Centive's CFO and Carol Peo will be VP of engineering.
Xactly
Xactly were named top finalist in the 2008 Codie Awards; an award by the Software and Information Industry Association (SIIA) to recognize "outstanding achievement and vision in the software, digital information and education-technology industries".
Wednesday, February 6, 2008
Fix your Compensation Data in One Click
A few weeks ago, I wrote a quick article on how to use TextPad to make vertical selections. From the comments I received, transforming raw data seems to be a major preoccupation shared by many. Several years ago I created an Excel Macro (a set of instructions to perform some task in Excel) to traverse a speadsheet, validate its data, and transform it into a certain format. Recently I had to dig it up to clean up some mainframe files. Today I modified it and applied it to the Xactly Order Upload Template to demonstrate how macros can be used.
First, download my order upload staging spreadsheet. When you open it, you will see something like the following image plus several columns. The data is intentionally incorrect.
After executing my Macro, the spreadsheet will look like this:
The macro validates one row at the time. When there are anomalies, the cell is highlighted in red. The content of some "incorrect" cells are originally in bold for you to look more closely at what will happen. You will also notice that some data will be corrected.
- First, position the active cell to the first row and check if the mandatory Order Code is present. If this is the case, if it is in the proper format (2 upper-case letters followed by 3 digits in this example).
- Check if the Item Code is an alphanumerical value (only digits and letters allowed)
- Verify that the "Quantity" field is not null.
- Check to see if the "Amount" field only contains an amount (digits, "-" and ".") - I could write something more complex to make sure I don't get records like: "22-..2".
- Verify that the Unit type is allowed. I hardcoded a check for "USD".
- Check that the incentive date is actually in an Excel date format. Remember that it needs to be setup as mm/dd/yyyy for the Xactly upload.
- Verify that the split amount sums up to 100%. I also make sure that if a 2nd split amount is entered, that the associated second employee ID is entered.
- Lookup the "Amounts" column again, verify if there are numbers with the minus sign at the end of the number (2.0-), and transform it into the proper format (-2.0). I often get this problem when importing data from raw text files.
- Finally, verify that the incentive date is unique for every row.
All these steps will only take a few seconds to execute for several hundred rows.
How to Run my Macro
- Download this spreadsheet to your computer
- Click on Tools->Macros->Macro (Alt-F8 to be quicker)
- Select "editFile" (that's the name of my macro) and click on "Run"
- Tada! Your errors should now be highlighted in red.
- Correct the errors, remove the red-fill color and run the macro again if you want to verify your corrections.
If you are thinking that this spreadsheet is useless for your situation, you are right. The odds for your Order Codes to be exactly in the format xx999 are pretty slim. That's why I commented the code and made it as clear as possible.
To view the Macro, you only need to click on Tools->Macros->Visual Basic Editor. You will be able to see what code does what by reading my comments. You should be able to easily modify it, even without deep technical skills, and try out your changes. You just need to edit the code, save it, click on your spreadsheet, and run the new macro (Alt-F8). If you break it, you can re-download it.
In a few cases I use regular expressions (regex), which can be a bit complicated and tricky. Fortunatly they are popular and you may be able to find one online that does exactly what you want. If you are curious and want to learn more about regex, this website is a good place to get started.
Monday, February 4, 2008
SAS70 Audit for On-Demand Sales Performance Applications
In a nutshell, SAS 70 is a Statement on Auditing Standards (SAS) for service organizations, developed by the American Institute of Certified Public Accountants (AICPA). It demonstrates that a firm has proper controls and processes to protect the data belonging to their customers (very important!). The SAS 70 report is issued by an independent auditing firm and includes the auditor’s opinion on the service organization’s controls. A SAS 70 report is particularly important since it is the preferred method of providing assurance for service organization clients subject to Sarbanes-Oxley Section 404.
These days, service organizations enjoy talking about their Type I and Type II SAS 70 reports when it comes to marketing their applications. A type I report includes the auditor’s opinion regarding to which extent the organization represents its controls, and their description. A type II report includes all the info in the type I report, plus the auditor's opinion on how effective the controls are during a defined period.
This being said, according to the SAS 70 website and other online resources, “SAS 70 does not specify a pre-determined set of control objectives or control activities that service organizations must achieve”. This means that customers need to review the disclosed controls and ensure they are sufficient to meet their objectives and their own auditor’s requirements. It also means that a SAS 70 report does not guarantee data security.
More detailed information about SAS70 can be found on the SAS 70 website, on Wikipedia and from Deloitte.
How do Sales Performance Management Systems Stack Up?
As I mentioned above, since SAS 70 does not prescribe which controls should be used, it is not possible to compare SPM / EIM vendors. However I tried to find as much information as possible with respect to SAS 70 certification for every vendor.
Callidus
| SAS 70 Type: | “Meets SAS-70 compliance” |
| Controls: | N/A |
| Sources: | Link 1 |
| Comments: |
Centive
| SAS 70 Type: | Type II |
| Controls: | N/A |
| Sources: | Link 1 |
| Comments: | Completed January 2008 |
EIM Software
| SAS 70 Type: | “Guaranteed SAS-70 compliance” |
| Controls: | N/A |
| Sources: | Link 1 |
| Comments: |
SalesForce.com
| SAS 70 Type: | Type II |
| Controls: | N/A |
| Sources: | Link 1 |
| Comments: | The article dates from 2004 |
Synygy
| SAS 70 Type: | “Completed SAS Audit” |
| Controls: | N/A |
| Sources: | Link 1 |
| Comments: |
Varicent
| SAS 70 Type: | N/A |
| Controls: | N/A |
| Sources: | Link 1 |
| Comments: | SAS70 Type II data center |
Xactly
| SAS 70 Type: | Type I |
| Controls: | Full redundancy throughout the production infrastructure, regular security patch updates, on-going evaluation of potential security threats |
| Sources: | Link 1 Link 2 |
| Comments: | SAS70 Type II data center |
Tuesday, January 29, 2008
Xactly and Synygy achieve outstanding results in 2007
In the 12 months ended December 31, 2007, Xactly achieved a triple-digit year-over-year increase in revenues. The company also doubled its customer base -- and in doing so, has tripled its subscriber base. During the same period, the company achieved an enviable 94.4 percent customer-renewal rate, surpassing the industry average of 90 percent and underscoring Xactly's ability to deliver sustained customer value. And in March, Xactly completed its third round of financing, raising an additional $15 million to fund further expansion.
Synygy Inc., an authority on sales performance management, celebrated its Seventeeth year in business and announced that the company is in the strongest financial position in its history. [...] This marked the third anniversary of Synygy's strategy to shift its business model to focus on providing sales compensation and sales performance management solutions to companies with at least 1000 salespeople, brokers, or agents (rather than smaller-sized companies) for a fixed subscription fee (rather than an up-front software license fee).
Friday, January 4, 2008
Sales Compensation Management - How Much Does it Cost?
I briefly described those products earlier, but the article is adding some pricing details which I was unaware of. Being a consultant, I have always worked on on-premise implementations which are much more expensive.
Here are the price figures mentioned in the article:
Callidus TrueComp: TrueComp On-Demand starts at $50 per user per month
Centive Compel: Compel has a tiered pricing and a maximum fee of $50 per month
Xactly Incent: Incent subscription fee is $50 per user per month
As we can see, the pricing is nearly identical for each of the application. Functionality, ease of implementation, proximity and availability of consultants, etc will be the determining criteria in making the right choice.
Friday, December 21, 2007
Best Practices for Sales Performance Management
These best practices are:
• Use incentive compensation to align payments to strategic corporate objectives
• Motivate and reward performance with contests, SPIFs (special performance incentive funds)and non-cash incentives
• Model and forecast your compensation plans prior to deployment.
• Use analytics to drive sales performance
• Integrate CRM and compensation management applications for greater insight into sales opportunities
I think those points are very obvious… Actually, they are usually the driving force behind automating the compensation management process. I recommend reading the article, it's short and fun to read.
The Five Best Practices for Sales Performance Management paper can be found here.
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About Me
- Julien Dionne
- Ottawa, Ontario, Canada
- Julien Dionne is a well-rounded consultant with global business management experience and outstanding technical, business and leadership skills. He earned a Bachelor of Applied Science in Software Engineering from the University of Ottawa, Canada, and he is a member of the Canadian Professional Sales Association. The views posted within this blog do not reflect the views of Julien’s current or previous employers and clients. Julien can be reached at julien.dionne@gmail.com