The RFP is finally posted and it takes a few more weeks before all the proposals are in. The consultant is called again to help out evaluating the best proposal. A few solutions are short-listed, and vendors are called in to demonstrate their product. The vendor's sales reps all claim their solution is the only end-to-end ICM solution, that it is the "best-of-breed", and that it has the best analytics and reporting capabilities. 
After thoughtful consideration, a solution is chosen. It was a hard decision, but everyone at ABC Corp are happy that this long procurement process is finally over. ABC Corp's management is particularly happy that according to the timelines illustrated in the selected proposal, the solution will be in place to process this quarter's commissions and bonuses. After all, this was one of the major criteria in the evaluation process.
A kick-off meeting between the vendor's implementation team and ABC Corp's employees is scheduled. The vendor requests to see all the existing documentation about the plans to be implemented including the requirements document, to start working on the functional design documents and solution architecture. The next meeting is scheduled for Thursday.
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