Monday, January 21, 2008

Incentive System Implementation Success Story

I was trying to find out more quantifiable information regarding the Return on Investment achieved by Incentive Compensation Management systems and finally found an interesting story: Telus – How to achieve ROI.

The article is already a bit over a year old, but it describes how Telus, a major Canadian telecom company, achieved positive results with a new ICM solution. The benefits stated in the article include:
  • reduced incentive overpayments by 60 percent;
  • recovered 52,500 days of selling time;
  • cut incentive management administration costs by $560,000 annually;
  • reduced compensation error rates 53.6 percent; and
  • cut average dispute resolution time from 40 to eight hours.

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Ottawa, Ontario, Canada
Julien Dionne is a well-rounded consultant with global business management experience and outstanding technical, business and leadership skills. He earned a Bachelor of Applied Science in Software Engineering from the University of Ottawa, Canada, and he is a member of the Canadian Professional Sales Association. The views posted within this blog do not reflect the views of Julien’s current or previous employers and clients. Julien can be reached at